User onboarding is the process of educating and supporting a user to get the most out of a product or service, starting from their first interaction with it. User onboarding is an important part of user experience (UX) and is designed to help users use a product or service quickly and easily.
User onboarding is one of many ways to improve user experience. Good user onboarding can help users learn and use a product or service more quickly and easily. This can increase user satisfaction and the likelihood that users will use a product or service.
Types of User Onboarding
User onboarding can be implemented in a variety of ways. The most common types of user onboarding are:
- Product tours: Product tours are interactive walkthroughs that help users discover the basic features and functions of a product.
- Help articles: Help articles are documents that help users learn more about a product or service.
- Reminders and notifications: Reminders and notifications are messages that remind or inform users about new features or functionalities of a product.
What is UserGuiding?
UserGuiding is a software platform used to create user onboarding experiences. UserGuiding makes it easy to create user onboarding experiences without requiring technical skills, thanks to its drag-and-drop interface.
UserGuiding offers the following features:
- Step-by-step product tours: UserGuiding can be used to create interactive walkthroughs that help users discover the basic features and functions of a product.
- Help articles: UserGuiding can be used to create documents that help users learn more about a product or service.
- Reminders and notifications: UserGuiding can be used to create messages that remind or inform users about new features or functionalities of a product.
How to Use UserGuiding?
To use UserGuiding, you first need to create a UserGuiding account. Once you have created your account, you can use the drag-and-drop interface to create a user onboarding experience.
The UserGuiding interface allows you to create the following:
- Product tours: To create product tours, you need to add a starting page for the tour and then a step for each page. For each step, you can add text, images, and interactive elements to be shown to the user.
- Help articles: To create help articles, you need to add a title for the article and then the article content.
- Reminders and notifications: To create reminders and notifications, you need to add a title, text, and display timing for the message.
Once you have created your UserGuiding experience, you can add it to your website or mobile app.
Who Is UserGuiding Suitable For?
UserGuiding is suitable for businesses from various industries, including:
- SaaS companies: SaaS companies use UserGuiding to help their users get started with their products and make the most of them.
- E-commerce companies: E-commerce companies use UserGuiding to help their users get started with their products and services and make purchases.
- Service providers: Service providers use UserGuiding to help their users get started with their services and make the most of them.
Conclusion
User onboarding is an important way to improve user experience and increase the likelihood that users will use a product or service. UserGuiding is an easy and effective platform used to create user onboarding experiences.
